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The Quality Assurance Team was set up in March 2007 to concentrate on the following areas:

  • Compliance with the requirements of the regulatory authorities
  • External verifier visits (N/SVQs)
  • Examiner standardisation (VRQs)
  • Technical audit visits
  • Re-certification events
  • Spot checks
  • Malpractice
  • Complaints
  • Appeals

The Quality Assurance Team consists of the following personnel:

Julie Murphy Quality Assurance Manager (extension 223)
Lesley Colvin - Qualifications Administrator (extension 239)
Laura Twigg - Quality Assurance (extension 279)
Julie Thomas - Quality Assurance Administrator (extension 254)