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This section covers a variety of questions that come into Lantra awards via the telephone. You may have been redirected here by one of our operators . Please have a look around and maybe try the forum to see if your question can be answered.
General Questions
Where can I get training or assessment?
Lantra Awards are an awarding body and offer all training and assessment through registered and approved training providers and centres. Search for the category of training or assessment that you require on the website and there will be details on how to contact the provider or centre.
Can I get funding for my training or assessment?
Each region operates different funding priorities. Contact your local Learning & Skills Council (LSC) offices, find them via Yellow Pages, www.yell.com or on the internet http://www.google.co.uk
How much is a replacement Lantra Awards Certificate or Card?
Technical Awards: Certificate & Card 11.00 +VAT (12.92)
National Highway Sector Schemes: Certificate: 16.00 +VAT (18.80) Card: 42.00 +VAT (49.35)
NVQ/SVQ/VRQ: Certificate: 15.00 +VAT (17.63) Game Meat ID Card 15.00 +VAT (17.63)
Falconry: Certificate: 15.00 +VAT (17.63)
My name is spelt wrong on my certificate or card.
Contact Lantra Awards awards@lantra-awards.co.uk and we will arrange for you to receive an amended replacement. How long are Lantra Awards Certificates and Cards valid for? Technical Awards HSE recommend that refresher training is carried out every 3 to 5 years e.g. First Aid is currently 3 years. National Highway Sector Schemes require that identity cards are renewed every 5 years. NVQ/SVQ/VRQ qualification certificates are not renewed but may form part of another registration scheme which requires regular renewal.
Can we accept emailed candidate photographs?
We can only accept photographs from training providers or centres in the correct size and format. They should be emailed in JPEG format, the email should preferably be no larger 1 megabyte. The electronic photo files should be individually named to correspond with the registrations received from providers/centres by post to uniquely identify each candidate.
Please note that there may be an automatic email firewall response due to the large amount of skin colouration on the photo/s. In this situation the customer email will be quarantined before being passed on by IT.
How long does it take to receive certificates or cards?
Our standard turnaround time is 10 working days from the receipt of paperwork to issue certificates or cards to our training providers or centres, who then distribute them to candidates who attended the course or assessment programme.